Week Heatmap

The Week Heatmap allows you to see what times of the week are busiest for a given ServiceNow table. This can help you make staffing and support decisions.

Keep an eye on the record limit when creating a Week Heatmap to ensure it covers the timeframe you are wanting to analyze.

Required Fields

  • table - the table to use

  • conditions - the conditions to apply to the chart

  • date_field - which field to collect the data on

  • record_limit - the maximum number of records

Optional Fields


Return Data

An array of 168 objects. Each object represents an hour and day of the week. Each object contains the following key/value pairs

  • day: the day of the week

  • hour: the hour in the day

  • id: the hour and day in a string with the following format "(hour):(day)"

  • query: the query that returns the day and hour of the week

  • value: the value on that day/hour pair

Example Payload

A screenshot of the data in ServiceNow:

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