Week Heatmap
Last updated
Last updated
The Week Heatmap allows you to see what times of the week are busiest for a given ServiceNow table. This can help you make staffing and support decisions.
Keep an eye on the record limit when creating a Week Heatmap to ensure it covers the timeframe you are wanting to analyze.
table - the table to use
conditions - the conditions to apply to the chart
date_field - which field to collect the data on
record_limit - the maximum number of records
N/A
An array of 168 objects. Each object represents an hour and day of the week. Each object contains the following key/value pairs
day: the day of the week
hour: the hour in the day
id: the hour and day in a string with the following format "(hour):(day)"
query: the query that returns the day and hour of the week
value: the value on that day/hour pair
A screenshot of the data in ServiceNow:
