Service Portal Overview

VividCharts is currently built using the Service Portal. A basic understanding of how the Service Portal works will make the VividCharts dashboard creation process much smoother for you. An advanced understanding of the Service Portal will let you create some wild data visualizations for your organization. Below is a high-level overview of the key components of the Service Portal.

Portals A portal record is the highest level grouping conceptually of the Service Portal. Within a portal record, you can define a theme that will give pages (and dashboards) a consistent look and feel throughout. A portal must be defined in order to load a service portal page. Out of the box, VividCharts has two portal records which you can use if you don’t want to create your own. The url suffix for these are ‘vc’ and ‘vc_dark’.

Pages A Service Portal page is an individual page that defines what you will actually be looking at when you navigate to the url. Within a page, you can define the layout and which widgets (or charts) are loaded. When we show a VividCharts dashboard, we are actually showing a Service Portal page that is configured to display the VividCharts dashboard charts and visuals. A given page can be loaded in multiple portals if you want to display the same dashboard with different themes.

Widgets Service Portal widgets are the individual building blocks of a Service Portal page. These widgets can be used on as many pages as you’d like. In the context of VividCharts, each of our chart types actually has its own widget containing the necessary code to visually display your data.