Portals A portal record is the highest level grouping conceptually of the Service Portal. Within a portal record, you can define a theme that will give pages (and dashboards) a consistent look and feel throughout. A portal must be defined in order to load a service portal page. Out of the box, VividCharts has two portal records which you can use if you don’t want to create your own. The url suffix for these are ‘vc’ and ‘vc_dark’.